Frequently Asked Questions

You can place an order through our website or by contacting our team.

Our standard delivery times vary depending on the product and its specifications. Please contact us for exact delivery times. The products that you can order via the website have an estimated delivery time mentioned.

All our shipments are insured.

For orders via our webshop we accept various payment methods, including credit and debit cards, bank transfers and PayPal.

When collecting your order in Antwerp, you are requested to pay the invoice amount via Bancontact, Visa or MasterCard. Payment via cash is not possible.

Do you have any questions? Contact us via info@pdegreef.be or +32 (0)3 232 85 99. Our team is ready to help you.

Yes, we offer customized solutions that are fully tailored to your specific wishes and requirements.

We can personalize your products with engravings, emblems, colors and more.

We do not offer engraving on personal items or supplied materials due to the high risk of engraving on foreign materials (e.g. coatings, quality, ...).

Since August 2021, our showroom in Brussels has been closed, and all activities have been transferred to our headquarters in Antwerp. For questions or orders, you can contact us via the contact details below, or make an appointment for a personal visit to our showroom in Antwerp. The e-mail addresses and telephone numbers of our former Brussels branch are retained:

• brussels@pdegreef.be
• +32 (0)2 511 75 18

In order to serve you as best as possible, it is recommended to make an appointment if you wish to visit our showroom. Our contact details can be found under contact.

When a request is made, a basic quotation is first drawn up. When this quotation is approved, an appointment on location is possible to discuss further details.

All medals are custom made, struck using existing or new dies, engraved by milling or laser engraving, lacquered, patinated, silvered or gilded according to your wishes. We can also supply you with a neck ribbon or ribbon for decorations and/or boxes.

There is no minimum order quantity for medals, you can order from one piece to thousands of pieces...

If you agree to the quote, a sample can be requested, taking into account that the die is already being manufactured for this. This means that if changes need to be made to the design afterwards, or if you do not agree to the sample, the die must be adjusted. This again entails costs.

First, a quote is made according to your wishes. If you agree with this quote, a test print or a design is made by a sculptor for approval. After approval of the test print, the actual production can start.

The official medals and labour medals are always in stock and can be delivered to you within 1 to 2 business days. Domestic shipments are usually delivered the next business day, except in cases of force majeure.

The name ‘slide’ is used for our ribbon bars that can be attached to the uniform using a sliding system. This system replaces the older system that is attached using pins. The sliding systems are not supplied as standard and are sold separately, depending on the number of slides you want to attach next to and under each other. There are sliding systems where 1 to 9 slides can be attached to the same system.

A ribbon is attached by pulling the ribbon through a buttonhole and folding it closed at the back.

A rosette is attached by passing the rosette through a buttonhole and attaching it along the back with the provided butterfly clasp.

Wearing your large (official) models, reductions, rosette or ribbon depends on the predetermined dress code that is related to the occasion for which you were invited. You can find more information on the website of the FPS Foreign Affairs, Foreign Trade and Development Cooperation.

Not all products we offer are also listed on our website. Our website only contains the commonly sold items. If you are looking for something specific, or would like more information, please do not hesitate to contact us by phone, e-mail or via the contact form.

In principle, anyone may buy medals (think of the many collectors) as long as they are not worn.

Wearing decorations is the sole responsibility of the wearer. Wearing medals that you have not acquired yourself is a punishable offence.

No. Buying decorations may in principle be done by anyone (just think of the many collectors), as long as they are not worn if you have not acquired the right to wear them yourself.

All our medals are supplied individually with a stainless steel fork pin as standard. If you wish to attach multiple medals next to each other, a large bar for medals can be purchased on which the medals can be sewn.

If you already have an idea of ​​the specifications of your nameplate, it would be helpful to include this information in your request. This may include the following information:

• material
• format
• text and any logos
• colours to be used
• mounting method
• any special finishing

If you are not yet sure which direction you want to go, we can always advise you by telephone, e-mail or when you visit our showroom, where you can view sample plates.

In general, we can start working directly with a vector file saved as .pdf, .ai or .eps. In exceptional cases, high-resolution .jpeg or .png files are also usable. The better the quality of the supplied design, the better the engraving and the end result will be.

Don't have a design in your possession? No problem. We can always create a design (with supplement).

Self-adhesive nameplates are supplied as standard with a double-sided adhesive strip. By removing the outer strip, the nameplate can be stuck to a flat surface. For rough or uneven surfaces, a foam tape can be applied, which can be placed with additional use of silicone or Tec7. Cleaning and degreasing the surface is strongly recommended before placing, as this ensures a stronger bond.

Brass oxidizes due to weather conditions and oxygen. This makes it important to maintain the plate every two or three months with copper polish, for example HG copper polish. Be sure to remove the copper polish from the engraving, otherwise it may discolour. With a horizontally brushed nameplate, it is important to respect the brush direction.

These terms are often used interchangeably. The nameplates we offer as standard are made of brass or yellow copper (this is an alloy of copper and zinc). We also offer red copper (non-alloyed copper) or cast bronze (alloy of copper and tin) nameplates.

With a 'patinated' nameplate, the brass plate is sandblasted and then patinated. The metal reacts with the applied patina, giving the plate its dark oxidized appearance. Please note that the result is always unpredictable, meaning that no plate can achieve a 100% identical finish.

The lifespan of plastic nameplates placed outdoors is significantly shorter than that of metal nameplates. That is why we recommend choosing a metal nameplate, especially in uncovered areas.

Aluminum is very resistant to weathering. The metal is protected by a very thin (and invisible) layer of aluminum oxide, which hermetically seals the rest of the metal against further oxidation.

Stainless steel is more durable and stronger than aluminum. On the other hand, it also has a slightly higher weight and is therefore slightly more expensive than aluminum.

Both types of nameplates have a dark finish. In bronze cast nameplates, molten metal (bronze) is poured into a mold and then sanded down to the desired result. In brass patinated nameplates, a patina is applied to the brass nameplate, which gives it a dark oxidized appearance. A bronze cast nameplate is also thicker and heavier than a brass nameplate.

Engravings can be painted in any desired RAL colour. We offer a number of standard colours for colouring the engraving. Specific colours are of course possible, but at an additional cost. Please note that gradual colour transitions cannot be achieved with painting. For this we are happy to offer a printed plate.

We do not offer classic metal or plastic cups, coupes or trophies.

Based on the desired format of your layout, we can determine which stamp is suitable for you.